FREQUENTLY ASKED QUESTIONS

  • We're passionate about empowering small businesses to create strong, trustworthy and relatable brands and build their online presence.

    Whether you're starting your new business or looking to rebrand and accelerate your business growth, you can leave your brand's marketing to the experts at Medusa Creative.

    Your strength is your business, digital and creative marketing is ours.

  • Are you failing to stand out from your competitors?

    Do you want to reach a new audience?

    Is your brand outdated?

    Has your business evolved?

    Does your brand consist of only a logo?

    If you answered yes to any or all of these questions, it's time to reevaluate your brand!

  • Your brand identity consists of more than just your logo. From the fonts and colours you use, to the tone of your brand voice, your customers are looking for brands they can trust and relate to before making a purchase.

    While a logo is important, it's just one of the touchpoints a customer will have with your business. Let Medusa Creative build you a strong and cohesive brand identity that strengthens your relationship with your customers.

  • Your Primary Logo is your brand's main logo. All further logo designs stem from this logo as it is the most comprehensive. It features your full business name, tagline, illustration etc. Your Primary Logo is used anywhere where space allows.

    Your Secondary Logo is an alternate version of your Primary Logo, either stripped down or stacked in a different orientation to your Primary Logo (i.e. horizontal/vertical).

    Your Wordmark is a stripped down version of your logo, focusing on your business name.

    Your Brandmark is a simple logo featuring your brand's illustration and/or business name initials. It is used in small spaces such as social media profile pictures, small prints or as a watermark.

    Your Favicon is similar to your brand mark, consisting of only an illustration or an initial. It is used as the icon on your website's browser tab and adds the perfect branded touch to your website.

  • The project timeframe is dependent upon the type of website and the degree of complexity. For example, a simple website with five pages (e.g. Home, About, Services, FAQ, Contact) won't take as long as an eCommerce website.

    You will be provided with a personalised project timeline upon completion of our briefing meeting. Generally, the time from briefing until first draft is four weeks.

  • We offer basic Search Engine Optimisation as part of our copywriting packages. This includes keyword research, title tags, meta descriptions and alt attributes.

    Alternatively, we can audit your existing website copy and SEO practices, or boost your keywords and internal/external linking with blog copywriting.

  • Absolutely! Medusa Creative is your brand's secret weapon - we're here to help you in whichever way we can. If you want a little bit of this, and a little bit of that, we'll put together a custom package tailored to your business needs.

  • Of course! The beauty of digital marketing and building your brand presence online is that it can happen from anywhere in the world.

  • Once you have accepted the quote, you will receive an invoice for a 50% deposit prior to project commencement. This can be paid via credit/debit card or bank transfer. This deposit is non-refundable for change of mind or project cancellation.

    You will receive an invoice for the remaining 50% upon project completion, prior to website handover or final design files being sent.

  • We're so excited to work with you on your brand! To get started, fill out the contact form and share some details about your project.

    You will then be emailed a short branding questionnaire to help us get to know your brand better (check your junk mail if you don't hear from us within 48 hours!)

    Once we have received your responses, we will be in touch to book a complimentary consultation to discuss your business, your branding goals and what working with Medusa Creative looks like.